Since the recent software update the navigation system on my car deletes all the history, including any location set as 'Home', every time I stop and shut the car. Next time I unlock it, it is as though I am using the navigation system for the first time.
I have taken this up with Smart, and at their request I have just had it looked at by the dealer. No cure available,
Smart's last communication was -
"Hello Robert,
Thank you for choosing smart #1!
We understand that you have been experiencing issues with your smart #1, and we appreciate your patience in this matter.
I would like to inform you that we have identified a common issue affecting several smart #1 vehicles, and our team is diligently working on a comprehensive solution.
However, if you prefer immediate assistance or wish to have our technicians personally examine your smart #1, we encourage you to visit your nearest smart Workshop. Our skilled professionals will be more than happy to inspect your vehicle and provide necessary support to ensure the optimal performance of your smart #1.
We apologize for any inconvenience this may have caused and appreciate your understanding as we work to enhance your smart #1 experience.
If you have any further questions, please don't hesitate to contact us again.
Best Regards,
smart Europe
Customer Engagement Center"
Has anyone else had this problem? I can't see it elsewhere on the Forum.
Navigation system
Yes, have exactly the same problem since a software updated (I think early May). Was thinking of re-initializing the car software system to see if this would fix it. Very annoying as it wipes out your history and home address every time.
UPDATE: It turns out this wasn’t due to a software update. I went to the dealer and they reset the system, but the problem didn’t go away. It tuns out to be due to a “feature” - in the car, you can connect your car to your smart.com/mobile Smart app account (when you click on the profiles icon top right on the screen). Doing this displays a QR code you can use on the Smart mobile app (under your profile icon (bottom right)—“In-vehicle Display Log In”). This means you can now rename the profiles, and the car now stores your personal information (history, home, etc.).
I had done this when I first got the car but for some reason, this “connection” went away—so the car wiped out my personal data every time it stopped. Re-connecting the account via the mobile app solved the issue.
UPDATE: It turns out this wasn’t due to a software update. I went to the dealer and they reset the system, but the problem didn’t go away. It tuns out to be due to a “feature” - in the car, you can connect your car to your smart.com/mobile Smart app account (when you click on the profiles icon top right on the screen). Doing this displays a QR code you can use on the Smart mobile app (under your profile icon (bottom right)—“In-vehicle Display Log In”). This means you can now rename the profiles, and the car now stores your personal information (history, home, etc.).
I had done this when I first got the car but for some reason, this “connection” went away—so the car wiped out my personal data every time it stopped. Re-connecting the account via the mobile app solved the issue.
I had the profile resetting thing last week, first thing I noticed was the seat was all in the wrong position. I noticed my name was no longer in the profile, just did the QR code thing and it all came back. I had updated lots of APPs on my phone and wondered if that changed the APP KEY so the vehicle divorced itself.
Hello Rob
navigation system - yes I am seeing the same issues for several weeks now. Asks for permissions every time it starts up and forgets the Home location.
Very irritating.
I am also having Carplay navigation problems with the screen freezing while in turn-by-turn. Seems to happens randomly - started last week.
navigation system - yes I am seeing the same issues for several weeks now. Asks for permissions every time it starts up and forgets the Home location.
Very irritating.
I am also having Carplay navigation problems with the screen freezing while in turn-by-turn. Seems to happens randomly - started last week.
Yes same problem but cured by relinking to app (tedious). But has anyone else had the following bug, that I see on practically every journey:
1.window showing next junction/roundabout freezes, but system still shows route and map updates as car moves.
2.system says “now turn left” repeatedly repeatedly until route is cancelled
Both bugs reported to smart, no satisfactory reply
1.window showing next junction/roundabout freezes, but system still shows route and map updates as car moves.
2.system says “now turn left” repeatedly repeatedly until route is cancelled
Both bugs reported to smart, no satisfactory reply
Yep, all these same problems.
Profile fix does not work for me.
Car back with dealer for 12 weeks now waiting for new 'GPS Electronics' ( on 8-10 weeks delivery).
I have very little confidence in them fixing this.
This feels like a software problem, but they don't seem to have clue how to tackle it.
Profile fix does not work for me.
Car back with dealer for 12 weeks now waiting for new 'GPS Electronics' ( on 8-10 weeks delivery).
I have very little confidence in them fixing this.
This feels like a software problem, but they don't seem to have clue how to tackle it.
I've had similar problems losing the profile after an update, but cured by repeating the process of linking to the app.
I've seen another two software bugs with the navigation system itself, both of which I've reported with video evidence to Smart. (No cure offered of course).
1. Sometimes the navigation system gets into a semi-frozen state where the routing function continues, and the route still show on the map, but the little window showing the next junction stays static after you pass the junction. Only cured by ending the route and entering it again. This happens on most longish journeys.
2. Sometimes on exiting a roundabout the voice says 'now turn left' repeatedly, apparently for ever. Again only cured by restarting the route. This too happens fairly often.
Have anyone else seen these?
I've seen another two software bugs with the navigation system itself, both of which I've reported with video evidence to Smart. (No cure offered of course).
1. Sometimes the navigation system gets into a semi-frozen state where the routing function continues, and the route still show on the map, but the little window showing the next junction stays static after you pass the junction. Only cured by ending the route and entering it again. This happens on most longish journeys.
2. Sometimes on exiting a roundabout the voice says 'now turn left' repeatedly, apparently for ever. Again only cured by restarting the route. This too happens fairly often.
Have anyone else seen these?
