Over the past few weeks I've noticed that the navigation instructions from Waze or Google Maps thru Android Auto are permanently choppy, or broken (only get some of the instructions), or delayed (music audio lowers, no audio nav instructions, then some audio nav instructions start just as the music resumes to normal level), or all 3!
It happens on both mine and my wife's Samsung Galaxy S22 Android phones. I have tried rebooting the phones, deleting the Bluetooth pairings in the car and recreating them, rebooting the Smart infotainment system (holding the power button for 10 seconds), but the problem persists.
Before I report this to Smart support, has anyone else seen this behaviour?
Choppy/broken/delayed navigation instructions from Google Maps/Waze thru Android Auto
In my car, the instructions are affected by the use of the indicators. Turning on the indicators means that the indicator warning sound is preferred to the navigation instructions. Once the indicator turns off, the instructions are returned to normal.
I opened a case with Smart for this issue and the steps they got me to try below did not resolve the issue, so they have reported it as a possible bug to be fixed.
Firstly, please check if the GPS is searching for a satellite signal on the map. If there is a red satellite signal displayed in the upper right corner of the large screen, it indicates that the current satellite signal is weak or non-existent.
Secondly, if the satellite signal on the map is normal, please try the following troubleshooting steps:
Ensure your smartphone and display head unit (DHU) are connected via Bluetooth or cable properly.
Check if the CarPlay or Android Auto icon in display head unit (DHU) is activated after connection.
Reboot your smartphone and display head unit (DHU), delete the connected device, and reconnect display head unit (DHU) and smartphone.
If the operating system of your phone is Android 9 or a lower version, you should download an Android Auto app from the Google Play Store. Else, the app is originally installed in your phone. (You can check whether your smartphone is compatible in the link: g.co/androidauto/requirements.
Check the pairing process of Android Auto here: smart user support content - Android Auto .
Check whether the navigation setting in privacy settings is enabled.
Check surrounding environmental factors (such as tunnels, underground reservoirs, mountainous areas). Check the environment of the vehicle and if the windows are covered with metal film.
Reboot to confirm if it returns to normal: Restart display head unit (DHU) operation by pressing the power button for around 10 seconds until the Centre Stack Display (CSD) turns black.
Restart Network by clicking on Network Reset in the Centre Stack Display settings interface, or by pressing and holding the button next to SOS for more than 10 seconds.
Firstly, please check if the GPS is searching for a satellite signal on the map. If there is a red satellite signal displayed in the upper right corner of the large screen, it indicates that the current satellite signal is weak or non-existent.
Secondly, if the satellite signal on the map is normal, please try the following troubleshooting steps:
Ensure your smartphone and display head unit (DHU) are connected via Bluetooth or cable properly.
Check if the CarPlay or Android Auto icon in display head unit (DHU) is activated after connection.
Reboot your smartphone and display head unit (DHU), delete the connected device, and reconnect display head unit (DHU) and smartphone.
If the operating system of your phone is Android 9 or a lower version, you should download an Android Auto app from the Google Play Store. Else, the app is originally installed in your phone. (You can check whether your smartphone is compatible in the link: g.co/androidauto/requirements.
Check the pairing process of Android Auto here: smart user support content - Android Auto .
Check whether the navigation setting in privacy settings is enabled.
Check surrounding environmental factors (such as tunnels, underground reservoirs, mountainous areas). Check the environment of the vehicle and if the windows are covered with metal film.
Reboot to confirm if it returns to normal: Restart display head unit (DHU) operation by pressing the power button for around 10 seconds until the Centre Stack Display (CSD) turns black.
Restart Network by clicking on Network Reset in the Centre Stack Display settings interface, or by pressing and holding the button next to SOS for more than 10 seconds.
