Navigation system

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RobGWC
Posts: 3
Joined: Wed Mar 06, 2024 3:12 pm

Post by RobGWC »

Since the recent software update the navigation system on my car deletes all the history, including any location set as 'Home', every time I stop and shut the car. Next time I unlock it, it is as though I am using the navigation system for the first time.

I have taken this up with Smart, and at their request I have just had it looked at by the dealer. No cure available,

Smart's last communication was -

"Hello Robert,

Thank you for choosing smart #1!

We understand that you have been experiencing issues with your smart #1, and we appreciate your patience in this matter.

I would like to inform you that we have identified a common issue affecting several smart #1 vehicles, and our team is diligently working on a comprehensive solution.

However, if you prefer immediate assistance or wish to have our technicians personally examine your smart #1, we encourage you to visit your nearest smart Workshop. Our skilled professionals will be more than happy to inspect your vehicle and provide necessary support to ensure the optimal performance of your smart #1.

We apologize for any inconvenience this may have caused and appreciate your understanding as we work to enhance your smart #1 experience.

If you have any further questions, please don't hesitate to contact us again.

Best Regards,
smart Europe
Customer Engagement Center"

Has anyone else had this problem? I can't see it elsewhere on the Forum.

REZadd
Posts: 32
Joined: Wed Nov 22, 2023 4:37 pm

Post by REZadd »

Hi Rob,

I've not had any issues like this with my #1 Premium purchased in Sept 2023.
What recent software update did you install?
What version is your car now running?

Kind regards,
Rob.
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Milligoon
Posts: 69
Joined: Sat Dec 02, 2023 5:52 pm
Location: Dorset

Post by Milligoon »

I've had it.

I thought it was linked to the profile, that was switching with me using the keys alternately?
gjouret
Posts: 1
Joined: Fri May 17, 2024 11:00 am

Post by gjouret »

Yes, have exactly the same problem since a software updated (I think early May). Was thinking of re-initializing the car software system to see if this would fix it. Very annoying as it wipes out your history and home address every time.

UPDATE: It turns out this wasn’t due to a software update. I went to the dealer and they reset the system, but the problem didn’t go away. It tuns out to be due to a “feature” - in the car, you can connect your car to your smart.com/mobile Smart app account (when you click on the profiles icon top right on the screen). Doing this displays a QR code you can use on the Smart mobile app (under your profile icon (bottom right)—“In-vehicle Display Log In”). This means you can now rename the profiles, and the car now stores your personal information (history, home, etc.).

I had done this when I first got the car but for some reason, this “connection” went away—so the car wiped out my personal data every time it stopped. Re-connecting the account via the mobile app solved the issue.
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Stupeex
Posts: 6
Joined: Sat Jun 08, 2024 9:44 pm

Post by Stupeex »

I had the profile resetting thing last week, first thing I noticed was the seat was all in the wrong position. I noticed my name was no longer in the profile, just did the QR code thing and it all came back. I had updated lots of APPs on my phone and wondered if that changed the APP KEY so the vehicle divorced itself.
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